Feb 4, 2019

How to prepare and send data to Measurand’s technical services

Tyler Morency
5 years ago

How to prepare and send data to Measurand’s technical services

Measurand’s technical services team is always ready to provide assistance with your ShapeArray instrumentation and data collection and viewing. We understand projects’ design and construction sequence and are focused on solving any technical problems that may arise.

Some clients may encounter situations that require greater attention. In those cases, clients are free to contact our expert technical staff via telephone,  email, or directly through our web portal to create a support ticket.


Measurand support requires raw ShapeArray data to properly provide the best troubleshooting analysis. Providing a completed installation log is also extremely helpful.

The .RSA files from SAARecorder or data files collected by a Campbell Scientific logger is preferred.

The best way to send support your files is to create a .zip file of the project folder containing the following:
·         _SAA_DIAGNOSTICS.dat
·         _SERIAL_ERRORS.dat
·         _PROJECT_INFO.dat
·         _SAA#_DATA.dat (there will be one of these for each ShapeArray in the project)
·         Any .mat files (e.g. multi_saa_allcart.mat)
·         pref_project.txt
·         SAACR_Raw2Data_Processing.Log
·         setup_file.txt
·         Any subfolders such as DIY or Atlas and all of the files within

Please keep in mind that Measurand offers comprehensive technical service support to all clients at no cost. Measurand developed a searchable online manual documentation and support web portal to make it simple to collect, process, and view your monitoring data. For situations that require greater attention, support staff are available via telephone and email.

  • 1993

    The Beginning

    Measurand is established in Fredericton, New Brunswick
  • 1994

    Bend sensor development

    Measurand develops and patents fiber optic bend and position sensors for the medical and automotive sectors

    U.S. Patent 5,321,257

  • 1995

    Canadian Space Agency

    Receives funding from the CSA to develop sensor technology that ultimately leads to invention of ShapeTape

    U.S. Patent 5,633,494

  • 1999

    Patent on fiber optic sensor

    Measurand receives patent for "Fiber Optic Bending and Positioning Sensor" issued June 29, 1999

    Canadian Patent 2,073,162

  • 2001

    ShapeTape & ShapeHand debut

    Measurand designs and develops innovative motion capture technology

    U.S. Patent 6,127,672, 6,563,107

  • 2002

    Measurand Attends the ICPMG

    First contact with the geotechnical sector at the International Conference on Physical Modelling in Geotechnics (ICPMG)
  • 2004


    Design patent application sent about a new product designed to meet the specific needs of the geotechnical industry

    U.S. Patent 6,127,672, 6,563,107

  • 2005-08


    Measurand debuts ShapeWrap motion capture technology for the film and animation industry

    U.S. Patent 7,296,363

  • 2006

    Malibu installation

    ShapeAccelArray installed for ground monitoring for the first time​ in Malibu, CA

    Canadian Patent 2,472,421

  • 2007


    Suite of instrumentation developed for motion capture within Magnetic Resonance Imaging (MRI) machines

    U.S. Patent 7,296,363

  • 2011

    SAAScan launched

    Built for rapid deployment and repeated use

    Canadian Patent 2,472,421

  • 2014

    SAAX launched

    Purpose-built for heavy-duty horizontal installation

    Canadian application 2,815,199 & 2,815,195

  • 2017

    SAAV launched

    The only geotechnical instrument with a patented cyclical installation method

    Cyclical Sensor Array, Canadian application 2,815,199 & 2,911,175